Business Improvement

key performance indicators

We analyse and improve existing business processes within an organization to meet new goals and objectives, such as increasing profits and performance, reducing costs and accelerating.

bussiness improvement focusing

  • Sales and Marketing analysis
  • Design surveys that identify consumer preferences and prospective markets for products.
  • Service Delivery Auditing
  • Customer retention strategy
  • Service Delivery Improvement Plan


Our recommended key performance indicators are designed to focus on these areas:-
  • Customer Satisfaction -
    A goal of 85% overall Customer Satisfaction.
    A goal of 10% improvement on overall Customer Satisfaction.
  • Customer Retention
  • Escalations and Complaints
  • Employee Productivity and Retention
  • Sales and Turnover

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